As soon as you receive your package please
verify that the product you received is what you ordered.
If it is not what you ordered, meaning we shipped the wrong product, then
contact us at RETURNS to receive an RMA (return merchandise
authorization number) so that we may begin the process of correcting our
mistake. Shipping will be paid by us. Once we receive the returned product we
will ship the correct product to you ASAP.
If it is a mistake on your part, meaning you
ordered the wrong product, then contact us at RETURNS.
You have a few options: 1- You may want to keep it and have it on hand
in case you or someone else may use it in the future. 2- You may want to
return it back to us for a refund, shipping cost back to us would be your
responsibility. 3- You want to return it for the correct product in which
case you would be responsible for the shipping cost back to us in addition to
the shipping of the new the product plus or minus any difference in the
retail/Sale price.
If the product received is damaged then contact us at RETURNS for
store credit or a cash refund.
Unless the product was received damaged then the product being returned must be
in "new, unaltered and unused condition"
All returns and or Refunds must be requested with in 5 days.
All Refunds are contingent upon inspection of product (s) once we receive it.
DX Ham Radio Supply LLC
200 Hatton CT.
Lexington, SC 29072-8077
